UNBLOCK AND TACKLE
Unblock and Tackle customer privacy notice
This privacy notice tells you what to expect us to do with your personal
information.
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• Contact details
• What information we collect, use, and why
• Lawful bases and data protection rights
• Where we get personal information from
• How long we keep information
• How to complain
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Contact details:
Email: drjuno@unblockandtackle.com
What information we collect, use, and why
We collect or use the following information to provide and improve
products and services for clients:
• Names and contact details
• Addresses
• Pronoun preferences
• Date of birth
• Payment details (including card or bank information for transfers
and direct debits)
• Transaction data (including details about payments to and from you
and details of products and services you have purchased)
• Usage data (including information about how you interact with and
use our website, products and services)• Information relating to compliments or complaints
• Video recordings
• Audio recordings (eg calls)
• Records of meetings and decisions
• Account access information
• Website user information
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We collect or use the following personal information for the operation of
client or customer accounts:
• Names and contact details
• Addresses
• Purchase or service history
• Information used for security purposes
• Marketing preferences
• Technical data, including information about browser and operating
systems
We collect or use the following personal information for the prevention,
detection, investigation or prosecution of crimes:
• Names and contact information
• Client accounts and records
• Video recordings of private or staff only areas
• Audio recordings of private or staff only areas
• Call recordings
• Location data
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We collect or use the following personal information for information
updates or marketing purposes:
• Names and contact details
• Addresses
• Profile information
• Marketing preferences
• Purchase or account history
• Website and app user journey information
• IP addresses
We collect or use the following personal information to comply with
legal requirements:
• Name
• Contact information
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We collect or use the following personal information for dealing with
queries, complaints or claims:
• Names and contact details
• Address
• Payment details
• Account information
• Purchase or service history
• Video recordings of private or staff only areas
• Audio recordings of private or staff only areas
• Call recordings
• Customer or client accounts and records
• Financial transaction information
• CorrespondenceLawful bases and data protection rights
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Under UK data protection law, we must have a “lawful basis” for collecting
and using your personal information. There is a list of possible lawful
bases in the UK GDPR. You can find out more about lawful bases on the
ICO’s website. Which lawful basis we rely on may affect your data protection rights which
are in brief set out below. You can find out more about your data
protection rights and the exemptions which may apply on the ICO’s
website:
• Your right of access -
You have the right to ask us for copies of
your personal information. You can request other information such
as details about where we get personal information from and who
we share personal information with. There are some exemptions
which means you may not receive all the information you ask for.
You can read more about this right here.
• Your right to rectification -
You have the right to ask us to
correct or delete personal information you think is inaccurate or
incomplete. You can read more about this right here.
• Your right to erasure -
You have the right to ask us to delete your
personal information. You can read more about this right here.
• Your right to restriction of processing -
You have the right to
ask us to limit how we can use your personal information. You can
read more about this right here.
• Your right to object to processing -
You have the right to object
to the processing of your personal data. You can read more about
this right here.
• Your right to data portability -
You have the right to ask that we
transfer the personal information you gave us to another
organisation, or to you. You can read more about this right here.
• Your right to withdraw consent –
When we use consent as our
lawful basis you have the right to withdraw your consent at any
time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and
in any event within one month.To make a data protection rights request, please contact us using the
contact details at the top of this privacy notice.
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Our lawful bases for the collection and use of your data
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Our lawful bases for collecting or using personal information to provide
and improve products and services for clients are:
• Consent - we have permission from you after we gave you all the
relevant information. All of your data protection rights may apply,
except the right to object. To be clear, you do have the right to
withdraw your consent at any time.
• Contract – we have to collect or use the information so we can
enter into or carry out a contract with you. All of your data
protection rights may apply except the right to object.
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Our lawful bases for collecting or using personal information for the
operation of client or customer accounts are:
• Consent - we have permission from you after we gave you all the
relevant information. All of your data protection rights may apply,
except the right to object. To be clear, you do have the right to
withdraw your consent at any time.
• Contract – we have to collect or use the information so we can
enter into or carry out a contract with you. All of your data
protection rights may apply except the right to object.
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Our lawful bases for collecting or using personal information for the
prevention, detection, investigation or prosecution of crimes are:
• Consent - we have permission from you after we gave you all the
relevant information. All of your data protection rights may apply,
except the right to object. To be clear, you do have the right to
withdraw your consent at any time.
• Contract – we have to collect or use the information so we can
enter into or carry out a contract with you. All of your data
protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for
information updates or marketing purposes are:
• Consent - we have permission from you after we gave you all the
relevant information. All of your data protection rights may apply,
except the right to object. To be clear, you do have the right to
withdraw your consent at any time.
• Contract – we have to collect or use the information so we can
enter into or carry out a contract with you. All of your data
protection rights may apply except the right to object.
​
Our lawful bases for collecting or using personal information to comply
with legal requirements:
• Consent - we have permission from you after we gave you all the
relevant information. All of your data protection rights may apply,
except the right to object. To be clear, you do have the right to
withdraw your consent at any time.
• Contract – we have to collect or use the information so we can
enter into or carry out a contract with you. All of your data
protection rights may apply except the right to object.
​
Our lawful bases for collecting or using personal information for dealing
with queries, complaints or claims are:
• Consent - we have permission from you after we gave you all the
relevant information. All of your data protection rights may apply,
except the right to object. To be clear, you do have the right to
withdraw your consent at any time.
• Contract – we have to collect or use the information so we can
enter into or carry out a contract with you. All of your data
protection rights may apply except the right to object.
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Where we get personal information from:
• Directly from you
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How long we keep information:
Six years.
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How to complain:
If you have any concerns about our use of your personal data, you can
make a complaint to us using the contact details at the top of this privacy
notice.
If you remain unhappy with how we’ve used your data after raising a
complaint with us, you can also complain to the ICO.
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The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
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Last updated21 November 2024